Terms and Conditions

Terms & Conditions

Effective Date: 27/9/2025

Welcome to The Sweet D.O.S.E a premium destination for imported chocolates, coffee, and biscuits. Please read these Terms & Conditions carefully before using our website or placing an order. By accessing or using www.thesweetdose.in, you agree to be bound by these Terms & Conditions.

1. Business Information

Business Name: The Sweet D.O.S.E
Nature of Business: Premium imported chocolates, coffee
Establishment Year: 2025
Business Address: Pune, Maharashtra, India
Email: info@thesweetdose.in
Phone: +91 8999120680
Website: www.thesweetdose.in

2. Products and Services

The Sweet D.O.S.E offers premium imported chocolates, coffee, and biscuits. All products listed on our website are intended for personal consumption only and are subject to availability.

3. Eligibility

You must be 18 years or older to purchase products or use our services.
To place and track orders, you must create an account.
By registering, you agree to provide accurate, current, and complete information.

4. Payment Methods

We currently accept the following payment methods:

Credit/Debit Cards
UPI (Unified Payments Interface)

By placing an order, you authorize us to process your payment securely through the selected payment method.

5. Shipping & Delivery

5.1 Shipping Options

We offer:

Standard Shipping
Expedited Shipping

Shipping charges vary depending on the selected shipping option and delivery destination.

5.2 Shipping Time

Estimated delivery time is 5–8 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery timelines may vary due to courier delays, location, weather conditions, or other unforeseen circumstances.

5.3 Order Processing

Orders are processed only after successful payment confirmation. Once dispatched, order confirmation and tracking details will be sent via email or SMS.

5.4 Shipping Restrictions

We currently ship within India only.
We do not deliver to PO Boxes or restricted addresses where courier access is unavailable.
During extreme weather conditions, shipment of temperature-sensitive products may be delayed or restricted to preserve product quality.

5.5 Packaging

Products are carefully packaged to maintain freshness and prevent damage during transit. While every precaution is taken, The Sweet D.O.S.E is not responsible for minor packaging dents or temperature variations that may occur during transportation.

5.6 Delivery Attempts

Courier partners will make reasonable delivery attempts. If delivery fails due to:

Incorrect or incomplete address
Customer unavailability

Additional delivery or re-delivery charges may apply. Customers are solely responsible for providing accurate shipping information during checkout.

5.7 Order Tracking

Tracking information will be provided via email or SMS after dispatch. Tracking updates depend on the courier partner's systems.

5.8 Missing, Delayed or Damaged Shipments

If your shipment is missing, delayed or damaged:

Contact us within 48 hours of receiving the shipment.
Damaged products may require photographic proof for assessment.

We will coordinate with our courier partners to investigate and resolve the issue.

6. Returns & Refunds

Returns are accepted within 7 days of receiving the order only if the products are:

Unopened
Unused

Opened or used products cannot be returned due to hygiene and safety reasons. To initiate a return, contact us at info@thesweetdose.in with your order details.

Approved refunds will be processed:

To the original payment method.
Within 5–15 business days from approval.

7. Cancellation Policy

7.1 Customer-Initiated Cancellation

Orders may be cancelled within 2 hours of placing them, provided they have not been processed or shipped. Cancellation requests must be made immediately via:

Email: info@thesweetdose.in
Phone: +91 8999120680

7.2 Processed or Shipped Orders

Once an order has been processed, packaged or shipped, it cannot be cancelled. Eligible products may instead qualify for return under the Return Policy.

7.3 Non-Cancellable Orders

Due to the nature of our products (food items, chocolates, coffee and biscuits), certain orders cannot be cancelled

once dispatched, especially weather-sensitive products already in transit.

7.4 Refunds for Cancelled Orders

Approved cancellations will be refunded:

Through the original payment method.
Within 5–15 business days from cancellation approval.

Processing time may vary depending on banking and payment gateway policies.

7.5 Failed Deliveries

If delivery fails because of:

Incorrect or incomplete address
Customer unavailable during delivery attempts
Refusal to accept delivery without valid reason

the order will be treated as cancelled, and return shipping or re-delivery charges may be deducted from the refund amount.

7.6 Order Modifications

Orders cannot be modified once placed.

Customers requiring changes must cancel the order (if eligible) within the permitted cancellation window and place a new order.

7.7 Refund Method

Refunds are only processed through the original payment method:

Credit/Debit Cards
UPI

Refunds will not be issued through cash, cheque or alternative payment methods.

7.8 Fraud Prevention

The Sweet D.O.S.E reserves the right to:

Cancel suspicious or fraudulent orders.
Refuse service to customers repeatedly misusing cancellation or return policies.
Investigate payment irregularities.

Refunds in such cases will be processed only after internal verification.

8. Privacy & Data Protection

By using our website and placing orders, you agree to our Privacy Policy, which explains how we collect, use and safeguard your personal information.

Your information is used solely for processing orders and providing our services.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

10. Dispute Resolution

If you have any concern or complaint, we encourage you to contact us first so we can attempt to resolve the issue promptly.

If a resolution cannot be reached, all disputes relating to these Terms & Conditions, shipping, cancellations, deliveries or returns shall fall under the exclusive jurisdiction of the courts in Pune, Maharashtra, India.